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Posts Tagged ‘Call Recording’

28.08.2012

Total Call Centre Solutions

If you are running or setting up a UK-based call centre with 5 or more full-time personnel we can provide a total call centre solution for you. Our call centre solutions bring together all of the systems, lines, hardware and software you need to run a successful operation, whether it is a customer service desk, […]

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Tags: Call Centres, Call Queues, Call Recording, Call Routing, Essex, Essex Phone Systems, Hosted Phone Systems, Remote working, Telephone Lines, Telephone Systems for Business, Waiting on Hold
Posted by Ben Cooper in Business Phone Systems | No Comments

31.07.2012

Hosted Phone Systems Now Available

Phone Systems for Business can now offer hosted phone systems as a replacement to or extension of a traditional on-premise solution. The hosted offering allows you to manage call routing, set up hunt groups and view inbound and outbound call stats via a web portal from any location; making your phone system more flexible and […]

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Tags: Call Queues, Call Recording, Call Routing, Cloud, Essex, Essex Phone Systems, Home Phone, Hosted, Hosted Phone Systems, Line Provision, London Phone Systems, Portal, Remote working, Telephone Systems for Business, Unified Communications, Working from home
Posted by Ben Cooper in Business Phone Systems | No Comments

19.04.2012

On Hold For Millions Of Hours

Recent studies have once again shown that we spend millions of hours on hold or in queues at call centres each year. The effect of this is to annoy, frustrate and even lose custom from your clients. Whilst peak periods, exceptional circumstances and the cost of staffing can all be contributory factors, the systems and […]

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Tags: Business Phone Systems, Call Centres, Call Queues, Call Recording, Call Routing, Essex Phone Systems, London Phone Systems, Telephone Systems for Business, Waiting on Hold
Posted by Ben Cooper in Business Phone Systems, Telecoms | No Comments
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