Personalised Profiles for Call Handlers
User profiles for specific roles within a business
As well as providing multiple levels of meet your demands and budget, Avaya IP Office also delivers a range of user based profiles on the Advanced and Preferredplatforms which give specific functionality to users or groups of user based on their role.
Following is an overview of the user based profiles for Avaya IP Office (Available on Advanced and Preferred Systems only):
Power User
Power user delivers maximum functionality to a single user. All their call information, messages and voicemail are catered for in a personal inbox and their mobile and office based phones are treated ‘as one’ ensuring they are always in contact.
Download Power User Fact Sheet
Mobile Worker
Turns mobile phones into direct dial extensions of the main system, masking private/personal mobile numbers and diverting calls through the hub for mobile workers.
Download Mobile Worker Fact Sheet
Office Worker
Designed for desk based staff, Office Worker provides access to conferencing, voice mail and directories from a single console.
Download Office Worker Fact Sheet
Teleworker
Teleworker caters for external employees. Different to Mobile worker, Teleworker makes external landline phones a connection to the hub via a virtual network, meaning your staff can be based anywhere but still be part of the team.
Download Teleworker Fact Sheet
Receptionist
A centralised console that allows reception staff to handle high call volumes quickly and easily. Using software based switchboard with access to all extensions and visibility on availability, your reception team will be in control.
Download Receptionist Fact Sheet
Customer Service Supervisor
The supervisor dashboard gives up to the minute information of the productivity of call handlers. Information is available on current call times, calls answered/lost and specific detail regarding campaigns run through the system.
Download Customer Service Fact Sheet
Customer Service Agent
Customer service agent delivers critical information regarding call volumes so the handler can adapt their approach accordingly. With visibility over waiting, on hold and lost calls your agents will be able to decide their priorities and respond to deliver maximum efficiency.
Avaya IP Office profiles deliver a tailored system based on the needs of your staff. To create your system today, contact us.