Telephone Call Spend Reduction
Reducing the cost of your business calls
One of the key benefits of using an advanced telephony system combined with call monitoring and reporting software is that you can see exactly how your business uses its communications. Armed with this information you can start to identify where potential savings can be made or where additional resource may be required.
Cost reduction is normally the main driver for introducing call reporting and monitoring software as most businesses do not get maximum value for money from their telecoms costs.
All of the following factors can affect the cost of your communications and should therefore be strictly monitored and reported on monthly:
- Use of DDI –Direct dial lines avoid blocking published numbers
- Call duration – Is this increasing or decreasing?
- Call volumes – Identify peak times
- Internal Vs. External – Calls and messages between staff can represent a major cost
- Messaging and data volumes – Do you have capacity or speed issues?
- Lines contracted Vs. Lines used – The right ratio?
Cost savings can be achieved through call routing (using the cheapest available network), ‘piggy backing’ calls and data, spreading traffic to use spare capacity or simply centralised procurement of lines/services. Where contract renewals permit you to combine fixed line, mobile and voice services with a single suppier, a unified communications stategy – where all services come from a single supplier in a single bill – can be the ultimate in cost saving measures.
We have helped clients save thousands (£gbp) through better monitoring and planning – even when the client believed they were achieving value for money.
To see where you could reduce the costs of your calls, contact us today for a FREE tariff appraisal.
