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Phone Systems For Business - Essex - London - Strategic Network Consulting - SNC
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Telephone Call Reporting Software

Telephone Call Reporting & Logging Software

Manage and improve the use of business telecommunications

Telephone Call Reporting SoftwareCall reporting and logging software is designed to manage and improve the use of telecommunications throughout your business.

By understanding what is happening in your business and how you communicate with customers, suppliers, partners and your own team, you can carefully manage your communication costs, services and devices.

As well as identifying cost savings Call Reporting can also:

  • Identify call volumes and peak times so you can resource up/down accordingly
  • Identify unused or underused lines for reallocation or removal
  • Manage and evaluate telesales activity
  • Track and monitor customer service calls
  • Provide guidance for better call routing to the right team
  • Identify and eliminate costs from unnecessary, non-essential or private calls
  • Identify and alert you to unusual or suspicious activity on the network
  • Identify further opportunities for service improvement e.g. automatic ‘pop up’ of CRM software

Many companies are unaware of the cost of their telecommunications. It is often an area of the business which remains unchecked as new technologies such as video conferencing, SMS, voice and data are simply added to the existing systems without any form of review to ensure maximum efficiency or remove duplication of functionality and resource.

Our call reporting and logging solutions put you back in control of your communications costs and helps you direct your spend to deliver the maximum return on investment. Contact us today to find out how your business could benefit.

Additional Downloads
  • Call Reporting – Data Sheet
  • Call Reporting – Sample Report

Related Products & Services

Call Recording

Phone Systems - Call Recording

Avaya Phone Systems

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Unified Communications

Phone Systems - Unified Communications
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