Telephone Call Reporting & Logging Software
Manage and improve the use of business telecommunications
Call reporting and logging software is designed to manage and improve the use of telecommunications throughout your business.
By understanding what is happening in your business and how you communicate with customers, suppliers, partners and your own team, you can carefully manage your communication costs, services and devices.
As well as identifying cost savings Call Reporting can also:
- Identify call volumes and peak times so you can resource up/down accordingly
- Identify unused or underused lines for reallocation or removal
- Manage and evaluate telesales activity
- Track and monitor customer service calls
- Provide guidance for better call routing to the right team
- Identify and eliminate costs from unnecessary, non-essential or private calls
- Identify and alert you to unusual or suspicious activity on the network
- Identify further opportunities for service improvement e.g. automatic ‘pop up’ of CRM software
Many companies are unaware of the cost of their telecommunications. It is often an area of the business which remains unchecked as new technologies such as video conferencing, SMS, voice and data are simply added to the existing systems without any form of review to ensure maximum efficiency or remove duplication of functionality and resource.
Our call reporting and logging solutions put you back in control of your communications costs and helps you direct your spend to deliver the maximum return on investment. Contact us today to find out how your business could benefit.
